![]() ![]() On my end I am paying for many many minutes that the freelancer isn't even logged in. Either freelancers are having to delete blocks in which they are only working a few minutes or they are wasting time sitting for the 10 minutes to start so they can log in. Every contractor and freelancer on here is being cheated using the hourly timeclock system. I too am looking into an outside timeclock product - since this gaurantee is totally bogus anyway. This adds up very quickly and is extraordinarily dishonest and lacking in transparency on Upworks part. THIS IS A FLAWED SCREWED UP SYSTEM AND SINCE IT IS SUPPOSEDLY GUARANTEED PAYMENT PROTECTION, I WANT PROOF YOU ACTUALLY PAID THE FREELANCER FOR ALL THOSE UNWORKED MINUTES - I ALSO WANT A REFUND FOR ALL THE MINUTES THAT WE HAVE BEEN BILLED THAT THE FREELANCER WASN'T EVEN LOGGED INTO THE SYSTEM. and to sit there pretending to work in order to log out at the end of 10 minutes. Upwork's answer to this - tell the freelancer to sit there for 9 minutes waiting for the top of the 10-minutes to start. When the freelancer logs in, the clock starts, the screen shot happens whenever it happens, but both freelancer and contractor are treated fairly - the freelancer gets paid based upon the minutes they work and the contractor only pays for minutes logged in. Since this seems to be beyond Upwork's ability to comprehend: The time clock and the accountability camera need to be two separate things ( if you are going to bill us based upon them). We can't confirm that they paid the freelancer for all the time or if they kept the difference for itself. when we totaled them up it totalled 10 hours of the 90 hours worked! We are in a battle at this point with Upwork. as we evaluated her actual clocking in and out (she was being honest in every way), we noticed many minutes at the log in and log out point that were unworked time. Upwork states the work diary is only to show work being done (3 reps have told me this in tech support calls on this issue) - that it is NOT a time tracker - yet Upwork uses this non-time-tracker to bill contractors (me).Įxample - we had a FL put in 90 hours of time that we paid for. Let me know if you still have questions, the poor tracker is much misunderstood If you don't want your client to be charged for one of the screenshots, just go into your work diary, tick the screenshot, and remove it. The tracker is not well suited for working short stretches (under half an hour) as it always tends to look untidy. Never turn your tracker off until the screenshot in a time-slot has been taken, as that 10 minute segment will otherwise not count, not be charged, and the previous one only counts up to the time the last screenshot was taken. The "tidiest way" to work (for me) is to always start working at the beginning of a 10 minute time segment, for example at 10.20 so the activity in the first time segment isn't low.įor example: If you start at 10.08 your client gets charged for the whole 10.00 to 10.10 segmen, showing 2 bars activity (as there was ony activity in 2 of those 10 minutes) A timeslot with 4 minutes activity bills the client $ 4.00 just the same as a timeslot with 10 minutes activity or 2 minutes activity. ![]() This means losing a timeslot with 1 minute of activity costs you not 1 minute, but 10. If your hourly rate is $ 24.00 for example, each 10 minute timeslot with activity and a snapshot bills the client $ 4.00. The client is not charged per minute worked, but per 10 minute segment where there is any actictivity and a screenshot was taken. It would be pointless if the user knew exactly WHEN it fires, as they could play on facebook for 9 minutes and just return to work at the time they know the tracker to fire. That means once in each segment between X.X0 and X.XO - but at a random time. The tracker "fires" once per 10 minute segment. I guess I can just tick the little checkbox and delete that 1 minute? I'd rather lose 1 minute than putting this on my client. If I continue working now, will the next 10 minutes still fall under the currently tracked 30 minutes or will the tracker jump to 40 minutes?Īnyways I think this doesn't make much sense and a client shouldn't be billed for 10 minutes when there was only 1 minute of work in that interval. Maybe I misunderstood how the tracker works but I assumed that from the moment I click the "On" button, it would capture in 10 minute intervals. I don't want to bill my client for 30 minutes when I did not. I started working at 11:29 am (my local time) and stopped at 11:48 am.Įven though I only worked 19-20 minutes, the auto tracker says I worked 30 minutes. I'm using the Time Tracker for the first time today. ![]()
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